TRUST CENTER
Built for Secure, Auditable Voice Operations.
AI calling comes with real obligations — consent, disclosure, conduct rules and data protection. We build the controls into the workflow.
THE CONTROLS
What is built in.
DND / NCPR scrubbing
Contact lists scrubbed before outbound dialling.
Calling-window enforcement
Campaign-level time controls, including regulator-aligned hours.
Consent logging
Consent captured and stored on every call.
Recordings & audit trails
Transcript, recording and session detail retained per call.
AI self-identification
Agents disclose that they are AI.
Access controls
Role-based workspace permissions.
Encryption
In transit and at rest.
Security practices
Call audio, transcripts and account data are encrypted in transit and at rest. Access to a workspace is governed by role-based permissions, so team members see only what their role requires.
Privacy & data handling
Recordings and transcripts are retained according to your plan settings, with extended retention available as an add-on. Deletion requests are honoured, and the full detail of what is collected and why is set out in the Privacy Policy.
Compliance approach by region
Calling rules differ by market. The platform supplies the controls — scrubbing, calling windows, consent logging, AI disclosure and audit trails — and you remain the controller of the calls you place, responsible for compliance in your own jurisdiction.
Responsible use
Unlawful telemarketing, impersonation and deceptive use of AI voice agents are prohibited under the Terms of Service. Agents identify themselves as AI on every call.
Sub-processors
The telephony, AI and hosting providers that process customer data will be listed here by name. This list is not yet published — it must match the providers actually in use, and is referenced by the Privacy Policy.
Certifications
DialynAI does not currently claim SOC 2, HIPAA or ISO certification. The controls above are designed to support customers operating under those regimes, but they are not a substitute for an audit. Any certification will be published here once it is held.
Security enquiries
A dedicated contact route for security enquiries and responsible disclosure will be published here. In the meantime, use the contact page.
KEEP EXPLORING
Related pages.
Platform Overview
Build, deploy and monitor AI phone agents from one platform.
AI Agent Builder
Configure prompts, voices, personality and call behaviour.
Inbound Calls
Answer every call in two rings, day, night and weekend.
Outbound Campaigns
Lists, calling windows, retries and concurrency with controls built in.
Knowledge Base
Agents answer from your approved content, not guesswork.
Call Analytics
Transcripts, sentiment, dispositions and spend on every call.
Questions about how we handle your data?
Start free in minutes, or book a 30-minute walkthrough with our team. No credit card required.